Shipping policy


MAVI EUROPE AG supplies to the order address specified by the customer.

The standard delivery time within Germany and Austria is 1-4 working days (Monday - Friday) and in the Netherlands, France and Belgium 2-5 working days from receipt of your order with us. After successful receipt you will receive an automatic order confirmation.

Once the goods are shipped, you will receive an automatic shipping confirmation as an e-mail. Invoice, return slip (Germany and Austria) and return labels(Germany and Austria) are attached to print in the shipping confirmation. The return is free.

Free shipping in Germany and to Austria from an order value of 100 €

Among them are the shipping costs as follows:

Germany: 3,95 €

Austria: 6,90 €

France, Netherlands and Belgium: 7,90 €



Since returns are currently a little longer than usual, we are very grateful for your understanding. You can return your goods to us within 40 days without complications. For the return, please use the return sticker enclosed in the package. If you do not find a sticker, please contact our customer service:

Telephone: +49 (0) 6 104/681 81 81


Return of articles

  1. Fill the return tick and give the reason for the return.
  2. Put it together with the articles to be returned in a suitable packaging (e.g., in the carton / shipping bag).
  3. Bring the return sticker to the package. Please make sure that the old label is completely covered or removed.
  4. Give your package with a Hermes or DHL parcel shop of your choice.
  5. You will receive a receipt slip with a tracking number. This allows you to track your return.


Our shipping service providers:


Payment methods

    Basically, we offer different payment methods for your comfortable online shopping: